Shipping & Returns


We currently ship to Australia, New Zealand and United States.

We offer FREE STANDARD SHIPPING for all orders over $120 within Australia. Standard shipping within Australia is a flat rate of $9.95. We offer a flat rate express shipping Australia wide at $16.95.

Shipping and handling fees for United States and New Zealand will be calculated upon checkout.

All orders are dispatched from warehouse within 1-3 business days. Shipping to Australian Metro areas usually take 5-7 working days from dispatch with rural and remote taking 7-10 working days depending on location.


Returns & Refunds

Here at 11:11 Lab, we are so passionate about offering the highest quality, functional and luxe skincare collection that we proudly offer a satisfaction guarantee.  Yep, that’s how confident we are.
We want your purchase to leave you wanting more and to have you share our brand name with positivity and love.  
We are not a faceless brand making hollow promises.  11:11 Lab is a heart-driven, ethical and positive company dedicated to customer happiness … and of course customer wellness.
If for some reason you are not completely satisfied with your purchase, please get in touch so that we can remedy that for you.
Please send an e-mail outlining your name, order number and reason for return to :
Once we have received your e-mail and your return has been approve, we will issue you with a return address which you can post your products to.
Return postage costs are the responsibility of the customer and original shipping costs are non-refundable.
Once received, your refund will be processed.  Please allow 10-14 days for your refund to be processed. 
*E-mail requesting a return must be received within 45 days of the original purchase.  
Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For items that arrive broken or damaged, take an immediate photograph of how they arrived and email so we can review your case.
For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 30 days of receipt. Please do not dispose of the item until we have had the chance to review your case.
Allergen Advice

Please look over the ingredients carefully before purchasing. Although our products contain 100% natural ingredients, reactions or sensitivities can still occur. A patch test is recommended 24 hours prior to full use. If irritation occurs, please discontinue use. If you have any concerns regarding ingredients, please contact prior to purchase.