Shipping & Returns

Shipping

We ship Australia-wide because every corner of this gorgeous country deserves a touch of 11:11 Lab luxury.

  • FREE STANDARD SHIPPING on all orders over $150.
  • Orders under $150? It’s a flat rate of $11.95 for standard shipping.
  • Want it faster? Opt for express shipping at a flat rate of $18.95.

All orders are dispatched from our warehouse within 1-3 business days. Standard delivery takes 5-7 working days for metro areas and 7-10 working days for rural and remote locations.

Parcels are sent with authority to leave unless you choose the extra security of ‘Signature on Delivery’ at checkout.

Returns & Refunds

LOVE IT OR LEAVE IT – OUR 30-DAY SATISFACTION GUARANTEE
We’re so confident you’ll adore our high-quality, luxe skincare that we’ve got a no-fuss satisfaction guarantee. If your skin isn’t swooning, let us know within 45 days of your purchase for a return.

We’re not just selling products; we’re building a brand you’ll rave about (and maybe even brag about a little).

Damages & Issues

If your order arrives looking less-than-perfect, don’t stress—we’ve got you.

  • Inspect your order upon arrival and email us at hello@elevenelevenlab.com.au immediately if something is damaged, defective, or incorrect.
  • Snap a photo of the issue and send it our way. Don’t throw anything out until we’ve reviewed it.
  • If we’re notified within 30 days of receipt, we’ll issue a store credit or replacement.

Allergen Advice

Yes, we’re 100% natural, but even Mother Nature can surprise you sometimes.

  • Always review the ingredient list before purchasing.
  • Do a patch test 24 hours before full use.
  • If irritation occurs, stop using the product immediately.

Have questions about specific ingredients? Email us at hello@elevenelevenlab.com.au before purchasing, and we’ll be happy to guide you.

We’re here to ensure your 11:11 Lab experience is as flawless as your future glow. ✨